نوع مقاله : مقاله پژوهشی
موضوعات
عنوان مقاله English
نویسندگان English
The objective of this study was to design a conceptual model for prioritizing emotional design components in children's medical tourism journeys. In response to the neglect of children's emotional needs within this domain, the present research was conducted using a scoping review method and an analysis of 16 validated models.
The findings led to the development of a three-phase model (pre-trip, during-trip, and post-trip), which specifies the priority of emotional design components in each stage. In the pre-trip phase, reflective and hedonomic (personalization) components are prioritized to reduce initial anxiety. During the trip, in environments such as hospitals, instinctive (visual appeal) and behavioral (service efficiency) components are essential for creating a sense of security and facilitating treatment. This model serves as an operational roadmap, assisting policymakers and service providers in organizing children's medical experiences in a positive and therapeutic manner by focusing on the most effective emotional design components at each stage. It is suggested that this model forms the basis for developing national standards and future research.
کلیدواژهها English
